{"id":443,"date":"2024-02-08T12:22:44","date_gmt":"2024-02-08T20:22:44","guid":{"rendered":"https:\/\/commons.royalroads.ca\/difficult-conversations\/?page_id=443"},"modified":"2024-06-11T15:07:00","modified_gmt":"2024-06-11T22:07:00","slug":"managing-distress","status":"publish","type":"page","link":"https:\/\/commons.royalroads.ca\/difficult-conversations\/managing-distress\/","title":{"rendered":"Managing distress"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull\" style=\"min-height:50px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-100 has-background-dim\" style=\"background-color:#8d3995\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-411\" alt=\"\" src=\"https:\/\/commons.royalroads.ca\/maeec-legacy\/wp-content\/uploads\/sites\/187\/2023\/03\/1807_CESIP-117.jpg\" style=\"object-position:52% 80%\" data-object-fit=\"cover\" data-object-position=\"52% 80%\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div id=\"wp-block-themeisle-blocks-advanced-columns-cc349f81\" class=\"wp-block-themeisle-blocks-advanced-columns has-1-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-equal-layout has-vertical-unset\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-2aafcbe7\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<h1 class=\"wp-block-heading has-text-align-left has-nv-text-dark-bg-color has-text-color\">Managing Distress<\/h1>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div id=\"wp-block-themeisle-blocks-advanced-columns-a2946a77\" class=\"wp-block-themeisle-blocks-advanced-columns alignfull has-2-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-collapsedRows-layout has-vertical-center ticss-a2946a77 has-dark-bg\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-bbddf55b\" class=\"wp-block-themeisle-blocks-advanced-column\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1659\" src=\"https:\/\/commons.royalroads.ca\/difficult-conversations\/wp-content\/uploads\/sites\/150\/2024\/04\/ethan-sykes-TdM_fhzmWog-unsplash-scaled.jpg\" alt=\"a man looks out a window shaded by horizontal blinds, moody and pensive. \" class=\"wp-image-553\" style=\"width:460px;height:auto\" srcset=\"https:\/\/commons.royalroads.ca\/difficult-conversations\/wp-content\/uploads\/sites\/150\/2024\/04\/ethan-sykes-TdM_fhzmWog-unsplash-scaled.jpg 2560w, https:\/\/commons.royalroads.ca\/difficult-conversations\/wp-content\/uploads\/sites\/150\/2024\/04\/ethan-sykes-TdM_fhzmWog-unsplash-300x194.jpg 300w, https:\/\/commons.royalroads.ca\/difficult-conversations\/wp-content\/uploads\/sites\/150\/2024\/04\/ethan-sykes-TdM_fhzmWog-unsplash-1024x663.jpg 1024w, https:\/\/commons.royalroads.ca\/difficult-conversations\/wp-content\/uploads\/sites\/150\/2024\/04\/ethan-sykes-TdM_fhzmWog-unsplash-768x498.jpg 768w, https:\/\/commons.royalroads.ca\/difficult-conversations\/wp-content\/uploads\/sites\/150\/2024\/04\/ethan-sykes-TdM_fhzmWog-unsplash-1536x995.jpg 1536w, https:\/\/commons.royalroads.ca\/difficult-conversations\/wp-content\/uploads\/sites\/150\/2024\/04\/ethan-sykes-TdM_fhzmWog-unsplash-2048x1327.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div id=\"wp-block-themeisle-blocks-advanced-column-92b2db05\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<h2 id=\"wp-block-themeisle-blocks-advanced-heading-8f1f2647\" class=\"wp-block-themeisle-blocks-advanced-heading wp-block-themeisle-blocks-advanced-heading-8f1f2647\">What to do if conversations go off track<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color\">Sometimes students will react in unexpected ways when dealing with specific conversations. You can use some of the strategies from the unplanned &#8220;hot&#8221; moments and design an exit strategy in place, but if things are past this point or if individual students seem to be distressed it is valuable to be able to notice their distress and have a plan to assist them. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/commons.royalroads.ca\/difficult-conversations\/unplanned-hot-moments\/\">Learn More about &#8220;Hot Moments&#8221;<\/a><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Exit strategies<\/h3>\n\n\n\n<p>It is important to consider to have exit strategies for difficult conversations so that both you and your students know it is okay to pause a conversation and gather your thoughts. An exit strategy may be a physical exit so students know they can leave if needed, or a policy where it is acceptable for students. <\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div id=\"wp-block-themeisle-blocks-flip-81f5ee36\" class=\"wp-block-themeisle-blocks-flip anim flipY\"><div class=\"o-flip-inner\"><div class=\"o-flip-front\"><div class=\"o-flip-content\"><h3>Instructor example<\/h3><p>Flip the card to see an example of what you can say as an instructor to allow the class to exit a discussion.<\/p><\/div><\/div><div class=\"o-flip-back\">\n<p>This is an important conversation. I\u2019m feeling that it might be helpful to pause, take a deep breath, clarify what\u2019s important to each of us, before continuing. Let&#8217;s return in 10 minutes\/next class after writing down\/reflecting on our thoughts.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div id=\"wp-block-themeisle-blocks-flip-3aed8cdb\" class=\"wp-block-themeisle-blocks-flip anim flipY\"><div class=\"o-flip-inner\"><div class=\"o-flip-front\"><div class=\"o-flip-content\"><h3>Supporting students to exit<\/h3><p>Flip the card to see an example of what you can say as an instructor to support students in exiting a discussion.<\/p><\/div><\/div><div class=\"o-flip-back\">\n<p>I encourage you to be intentional with self-care during difficult conversations. If you need to remove yourself from the room, please do so. In order to ensure your safety and wellbeing, let me know you are ok by giving a thumbs up or sending a message.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div id=\"wp-block-themeisle-blocks-flip-55920c8c\" class=\"wp-block-themeisle-blocks-flip anim flipY\"><div class=\"o-flip-inner\"><div class=\"o-flip-front\"><div class=\"o-flip-content\"><h3>Student examples<\/h3><p>Flip the card to see examples of what students can say to exit a discussion they are feeling has become too difficult.<\/p><\/div><\/div><div class=\"o-flip-back\">\n<p>I\u2019m not feeling comfortable in this conversation, and am going to step away.<\/p>\n\n\n\n<p>This topic is difficult for me, I\u2019m going to take a short break. I will be back shortly\/next class.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">How to recognize stress\/distress in yourself and someone else.<\/h3>\n\n\n\n<p>The first aspect is being able to address when someone is becoming distressed in the discussion. There are a number of signs which can help you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can see or feel a big reaction to a seemingly small thing (symptoms are red face, clenched jaw, outburst of anger or frustration, or tears)<\/li>\n\n\n\n<li>Self soothing because of overstimulation (symptoms are rubbing arms, chest or legs, fidgeting, covering mouth or eyes).<\/li>\n\n\n\n<li>Disengagement (symptoms are staring into space, playing on phone or laptop)<\/li>\n\n\n\n<li>Emotional shut down (indications are \u201cI don\u2019t want to talk about this\u201d, \u201cwhatever\u201d)<\/li>\n\n\n\n<li>Avoiding contact and expressing a desire to be alone (exit the classroom, and that\u2019s ok)<\/li>\n<\/ul>\n\n\n\n<p>See the <a href=\"https:\/\/www.royalroads.ca\/sites\/default\/files\/2023-09\/Supporting%20Student%20Mental%20HealthV15.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">CARE team&#8217;s guide<\/a> on noticing distress.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">What to do if a student is in distress<\/h4>\n\n\n\n<p>Our Royal Roads Care Team recommend using the<a href=\"https:\/\/www.royalroads.ca\/sites\/default\/files\/2023-09\/Supporting%20Student%20Mental%20HealthV15.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"> A.L.E.R.T. approach<\/a> to supporting students in distress. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Acknowledge<\/strong> by being specific and direct about the observation\/behaviour that gives you cause for concern while recognizing the tactical difference between a student actively looking for help versus you identifying a need.<\/li>\n\n\n\n<li><strong>Listen to the student.<\/strong> Give the student your patient, undivided attention. This may require finding time and space for private conversation.<\/li>\n\n\n\n<li><strong>Engage the student<\/strong>. Allow the student to share thoughts and feelings in a calm and compassionate environment. Avoid judgement or assumptions.<\/li>\n\n\n\n<li><strong>Refer the student to additional services.<\/strong> Let the student know that you are going to help connect them to appropriate support. Take time to get the student\u2019s full name and contact information. If the student is in distress and requires immediate referral, contact the CARE Team (contact Security Services on evenings and weekends to reach on-call support). Otherwise, connect the student to the appropriate office, preferably by making a direct connection through face-to-face, phone or email introduction.<\/li>\n\n\n\n<li><strong>Talk to Student Services staff members if you are concerned about a student. <\/strong>Share your observations, ask questions, and help create a plan for student success.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Where can a member of faculty\/instructor access support following a difficult conversation that may have not gone as intended?&nbsp;<\/h4>\n\n\n\n<p>Sometimes, you will also feel distressed or stressed by a conversation and the direction it went. It is important to also seek the appropriate help. Reach out to your program head or faculty lead to get guidance and support.<\/p>\n\n\n\n<p> If this is an issue that may require relooking at the course or designing something different, you can contact CTET for support. However, if you need some emotional support for the events that occurred reach out to <a href=\"https:\/\/ourpeople.royalroads.ca\/employees\/wellbeing-wellness\/employee-family-assistance-program\" target=\"_blank\" rel=\"noreferrer noopener\">Employee &amp; family assistance program | Royal Roads University &#8211; Our People<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/commons.royalroads.ca\/difficult-conversations\/support\/\">Learn more about RRU support services<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Exit strategies It is important to consider to have exit strategies for difficult conversations so that both you and your students know it is okay to pause a conversation and gather your thoughts. An exit strategy may be a physical exit so students know they can leave if needed, or a policy where it is&hellip;&nbsp;<a href=\"https:\/\/commons.royalroads.ca\/difficult-conversations\/managing-distress\/\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Managing distress<\/span><\/a><\/p>\n","protected":false},"author":1094,"featured_media":0,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"left","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","neve_meta_reading_time":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-443","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/commons.royalroads.ca\/difficult-conversations\/wp-json\/wp\/v2\/pages\/443","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/commons.royalroads.ca\/difficult-conversations\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/commons.royalroads.ca\/difficult-conversations\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/commons.royalroads.ca\/difficult-conversations\/wp-json\/wp\/v2\/users\/1094"}],"replies":[{"embeddable":true,"href":"https:\/\/commons.royalroads.ca\/difficult-conversations\/wp-json\/wp\/v2\/comments?post=443"}],"version-history":[{"count":29,"href":"https:\/\/commons.royalroads.ca\/difficult-conversations\/wp-json\/wp\/v2\/pages\/443\/revisions"}],"predecessor-version":[{"id":1055,"href":"https:\/\/commons.royalroads.ca\/difficult-conversations\/wp-json\/wp\/v2\/pages\/443\/revisions\/1055"}],"wp:attachment":[{"href":"https:\/\/commons.royalroads.ca\/difficult-conversations\/wp-json\/wp\/v2\/media?parent=443"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}